Xiaohan Feng

My experience as a community manager has taught me that it is important to understand the unique needs of each community and develop a tailored strategy. I use data analytics to identify these needs and leverage new tools like Sense to recruit and train effective community managers. One of my key strengths is turning negative discussions or complaints into positive outcomes by facilitating open communication. Additionally, I am keenly aware of when to engage with each audience, maximizing receptivity and driving stronger engagement at the most opportune moment.